Intelligent Solutions for
Every Channel

Voice AI

AI Phone Agents That
Sound Like Your Best Team Member

Deploy voice AI agents that handle inbound and outbound calls with natural, human-like conversations. From answering phones to scheduling appointments to qualifying leads — your AI never calls in sick, never puts callers on hold, and speaks eleven languages. Because it plugs straight into your phone system, it answers from your business’s real-time state — not a static script.

• 24/7 inbound call answering with intelligent routing
• Outbound campaigns for sales, reminders, and follow-ups
• Real-time directory search — finds the right person even with a partial or mispronounced name, straight from your live employee directory
• Live business awareness — the AI knows your real-time queue depth, department options, and whether you’re open, closed, or on a holiday schedule
• Presence-aware transfers — the AI checks live DND/Meeting status before routing, so callers don’t end up at a phone the user has set to not be answered
• Warm and cold call transfers with context handoff
• Appointment scheduling with real-time calendar sync
• Lead qualification against your custom criteria
• IVR replacement — natural conversation instead of "Press 1"
• Voicemail detection and custom message delivery
• Eleven languages — and the agent follows a caller who switches languages mid-call^*
• Premium ElevenLabs voices — a curated collection callers can’t tell from human, available as an add-on
• Studio-quality, natural voices from a large selectable library — plus generate professional greetings and prompts on demand
• Always powered by the latest, most capable AI models — with no vendor lock-in

* Mid-call language switching available on realtime voice models.

AI Knowledge Base

Rebuild Your Knowledge,
Agents Pick It Up Live

Cloudspire AI’s Knowledge Base is its own subdomain — a managed substrate every voice, chat, and SMS agent reads at runtime. Update the KB; agents incorporate the new content on the next call without re-prompting, redeploying, or restarting an agent. Voice, chat, and SMS share the same knowledge so your customer hears one consistent answer regardless of channel.

• Website crawl, on autopilot — point the Knowledge Base at pages on your site and Cloudspire re-reads them every 24 hours; update your website and your AI catches up by tomorrow
• Dedicated KB subdomain — one managed source of truth across every channel
• Hot-reload — rebuild your KB and the next call uses it; no agent restart, no re-prompting
• HTML and structured-content ingest — AI agents understand more than plain text
• Per-agent scoping — restrict an agent to a subset of the KB if it serves a specific role
• Per-customer isolation — your knowledge stays yours; never trained into shared models
• Versioned and audited — every KB change is tracked, so you can roll back if a publish goes wrong

Chat AI

Intelligent Web Chat That
Converts Visitors Into Customers

Add an AI-powered chat widget to your website with a single line of code. Your chat agent answers questions from your knowledge base, captures leads, books appointments, and hands off to a human when needed — all in real time.

• One-line embed — works on any website or web app
• A lifelike video avatar greets your visitors — a face, not a chat bubble; the same widget that welcomes visitors on this site
• Knowledge base-powered responses that stay accurate
• Sessions never break — the widget transparently re-mints expired chat sessions in the background, so users don’t see “Session expired” mid-conversation
• Lead capture with CRM integration
• Seamless handoff to human agents when needed
• Customizable appearance to match your brand
• Callback request widget — visitors can request a call
• Full conversation history and analytics

SMS & Text AI

Two-Way Conversational
Messaging at Scale

Go beyond one-way notifications. Our AI-powered SMS agents hold real conversations — answering questions, scheduling appointments, sending payment links, and following up on missed calls. Same phone number for voice and text.

• Full two-way AI conversations via text message
• Automated appointment reminders and confirmations
• Send payment links, directions, and verification codes
• Missed-call follow-up — automatic text when a call goes unanswered
• Outbound campaign messaging at scale
• Personalized with dynamic fields (names, times, links)
• Shared number for voice and SMS — unified experience
• 10DLC TCR sandbox — test SMS flows in our staging environment before brand registration so you can validate end-to-end with no live traffic risk

Cloudspire Assist

AI That Coaches Your
Human Agents, Live

AI agents handle calls on their own — but when a person picks up, Cloudspire Assist rides along. It listens to the live conversation, references your company runbook, and delivers guidance to the agent’s screen within seconds: compliance catches, suggested responses, and next-best actions, exactly when they matter. Most coaching tools cost extra and live in a separate app — this is built right into the portal your agents already use.

• Live, real-time transcription of both sides of the call, right on the agent’s screen
• Guidance in seconds — color-coded cards for compliance reminders, suggested responses, customer context, and recommended next steps
• Runbook-driven — coaching reflects your specific policies and procedures, not generic advice
• Catches policy violations as they happen — PCI, payment limits, required disclosures
• Enable it per queue, with a different runbook for each team
• Full session history — transcript and guidance timeline for QA review and coaching
• No extra app, no separate login — it lives in the same portal your agents already use

Workflow Automation

Connect AI to the Tools
Your Business Runs On

AI conversations don't happen in a vacuum. Our agents take real-time action during calls and chats — booking appointments, updating records, processing payments, and triggering workflows across your entire tech stack.

• CRM updates in real time (Salesforce, HubSpot, Zoho, and more)
• Calendar integration (Google Calendar, Calendly, Cal.com)
• Payments during conversations — connected to your own payment processor
• EHR integration for healthcare (Epic, OpenDental, Dentrix)
• Custom API connections to any system
• Email triggers and notification routing
• Zapier, Make, and n8n automation flows
• AI Log Viewer — per-call tool-call timeline with input/output/duration/status, agent badge, and parent-call grouping. See exactly what tools the AI invoked and what they returned.
• Spire, your built-in AI architect — describe what you want in plain English and Spire designs it, from call routing to complete AI agents. Meet Spire →

Conversation Intelligence

Every Conversation,
Measured and Searchable

Every call and chat is automatically transcribed, summarized, and scored — so you never have to listen to a recording to know what happened. Tell the AI exactly what to capture from each conversation, and whether it hit its goal, and turn thousands of calls into structured, searchable data.

• Automatic transcription and a plain-English summary of every conversation
• Sentiment analysis on every call — positive, neutral, or negative, at a glance
• Custom data extraction — define exactly the fields the AI pulls from each call (budget, decision-maker, account number, next steps — anything)
• Success scoring — the AI evaluates whether each call achieved its goal, against the criteria you set
• Full-text search across every transcript and summary — find any call by what was actually said
• Push transcripts, summaries, and extracted data straight to your CRM, or export to CSV