Property Management
Meridian Property Group
AI Assistant Demo
Meet Sarah — an AI-powered leasing and tenant services assistant for a multi-property management company in Atlanta, Georgia.
About This Demo
Meet Sarah
Sarah is the AI assistant for Meridian Property Group, a fictional property management company that oversees four residential communities across Atlanta. She serves as the first point of contact for prospective tenants, current residents, and anyone needing information about their properties.
Sarah is available 24/7 and can handle everything from answering leasing questions to taking maintenance requests — just like a real property manager would, but without the wait.
What Sarah Can Do
- Answer questions about available apartments, floor plans, and pricing
- Provide details about each of Meridian’s four Atlanta properties
- Explain lease terms, pet policies, parking, and community amenities
- Accept and categorize maintenance requests (emergency, urgent, routine)
- Dispatch after-hours emergency maintenance
- Help schedule property tours and appointments
- Explain the application process and move-in requirements
- Transfer to a human team member when needed
Sarah’s Knowledge Base
Properties Sarah Knows About
Sarah has detailed information about each of Meridian’s four Atlanta-area rental properties. Ask her about any of them.
The Brookhaven Cottage
Available Mar 11847 Ashford Dunwoody Rd, Brookhaven
Single-family home with updated kitchen, hardwood floors, fenced yard, and 2-car garage. Near Brookhaven MARTA.
Midtown Loft at Peachtree
Available Now1075 Peachtree St NE, Unit 812, Midtown
Luxury loft with 14-foot ceilings, exposed brick, floor-to-ceiling windows, rooftop pool, fitness center, and concierge. Steps from Piedmont Park.
Decatur Family Home
Available Apr 1425 W Ponce de Leon Ave, Decatur
Renovated 2024 home with chef’s kitchen, finished basement, large deck, and two-car garage in the top-rated City Schools of Decatur district.
Virginia-Highland Townhome
Available Mar 15789 Virginia Ave NE, Virginia-Highland
Three-story townhome with private rooftop terrace, smart home features, quartz countertops, and one-car garage. Walk to Virginia-Highland Village.
Leasing Quick Facts
Try It Now
Three Ways to Connect With Sarah
Choose how you’d like to interact. Each channel delivers the same intelligent experience.
Web Chat
Chat with Sarah in your browser
Type your questions and get instant responses. The web chat widget works just like it would on a real property management website.
Sarah is online
Click the chat bubble in the bottom-right corner to start a conversation.
Tip: Ask “What apartments do you have available?” or “How do I submit a maintenance request?”
Text Message
Text Sarah from your phone
Send a text message to start a conversation. Sarah will respond via SMS just like she would for a real tenant or prospective renter. Same number for texts and calls.
Tip: Start with “Hi, I’m interested in renting an apartment” or “I need to report a maintenance issue.”
Phone Call
Call and speak with Sarah
Call and have a natural voice conversation. Sarah speaks clearly and naturally, handles interruptions, and can transfer you to a human if needed.
Tip: Try saying “I’d like to know about your apartments in Midtown” or “I’m locked out of my apartment.”
Conversation Guide
What to Ask Sarah
Here are some scenarios and questions to try. Sarah has detailed knowledge about all four Meridian properties, so feel free to get specific.
Prospective Tenant Inquiries
Pretend you’re looking for an apartment in Atlanta.
- “What apartments do you have available right now?”
- “I’m looking for a 2-bedroom in Midtown. What do you have?”
- “How much is rent for a 1-bedroom?”
- “What’s the application process like?”
- “Do you allow pets? What’s the pet deposit?”
- “Is parking included or is there an extra fee?”
- “Can I schedule a tour this weekend?”
- “What amenities does your Buckhead property have?”
Maintenance & Tenant Support
Pretend you’re a current resident who needs help.
- “My kitchen faucet has been leaking since yesterday.”
- “The AC in my apartment stopped working and it’s really hot.”
- “I think there’s a water leak coming from the ceiling.”
- “When will my maintenance request be addressed?”
- “I’m locked out of my apartment and it’s 2 AM.”
- “I want to report a noise complaint about my neighbor.”
- “My lease is up next month. How do I renew?”
General & After-Hours
Test how Sarah handles general questions and off-hours scenarios.
- “What are your office hours?”
- “Where are your properties located?”
- “Can I speak with a human?”
- “Do you have any move-in specials going on?”
- “What’s the security deposit amount?”
- “Is the neighborhood safe?”
- “What utilities are included in the rent?”
Pro Tips for the Best Experience
- Be conversational. Sarah handles natural speech, not just keywords. Talk to her like you’d talk to a real person.
- Ask follow-up questions. Sarah remembers context within a conversation. After asking about a property, ask “What’s the pet policy there?”
- Test urgency levels. Try reporting a routine issue (leaky faucet) vs. an emergency (flooding, lockout) and notice how the response changes.
- Try multiple channels. The experience adapts to each medium — voice is conversational, text is concise, chat is detailed.
- Ask to speak with someone. Sarah can transfer you to a human team member when appropriate.