Personal Injury Law
Hargrove & Associates
AI Intake Demo
Experience an AI intake specialist that screens potential personal injury cases, captures detailed information, assesses urgency, and connects callers with the right attorney.
About This Demo
Meet Marcus
Marcus is the AI intake specialist for Hargrove & Associates Legal Group, a fictional personal injury law firm based in Buckhead, Atlanta. He serves as the first point of contact for anyone who has been injured and needs legal help — screening cases, capturing incident details, and connecting callers with the right attorney.
Marcus is available 24/7 and approaches every caller with patience and empathy. Many people calling a personal injury firm are in pain, scared, or overwhelmed. Marcus is trained to listen carefully, ask the right questions, and make callers feel heard — just like a top-performing human intake team would.
What Marcus Can Do
- Screen potential personal injury cases with structured questions
- Capture detailed incident descriptions in the caller’s own words
- Assess injury severity and medical treatment status
- Check for statute of limitations concerns
- Identify insurance company involvement and settlement pressure
- Evaluate case urgency — routine, urgent, or critical
- Schedule free consultations by phone, in-office, or video
- Handle callers with empathy — many are in pain or scared
Marcus’s Knowledge Base
The Attorneys Marcus Knows About
Marcus has detailed information about the firm’s attorneys and their specialties. He uses this to match callers with the right lawyer for their situation.
Robert Hargrove, Esq.
Founding Partner26 years of trial experience
Leads the firm’s most serious cases. Known for taking on trucking companies and corporate defendants. Has secured multiple seven-figure verdicts and settlements.
Diane Mosley, Esq.
Senior Partner20 years — former registered nurse
Brings a unique clinical perspective to medical malpractice cases. Her nursing background allows her to identify deviations in standard of care that other attorneys miss.
Kevin Tran, Esq.
Partner12 years — Vietnamese-speaking
Handles the firm’s highest volume of motor vehicle accident and premises liability cases. Serves Atlanta’s Vietnamese-speaking community in their native language.
Priya Nair, Esq.
Associate5 years — Hindi-speaking
Focuses on workers’ compensation and workplace injury claims. Advocates for injured workers navigating the complex intersection of employer insurance and personal injury law.
Firm Quick Facts
Try It Now
Call and Speak With Marcus
This is a voice-only demo. Legal intake is inherently a conversation — callers need to describe what happened, how they were hurt, and what they need. That’s best done by phone.
Phone Call
Call and speak with Marcus
Call and have a natural voice conversation. Marcus will listen to your situation, ask follow-up questions, assess urgency, and walk you through next steps — just like a skilled human intake specialist would.
Tip: Start with “I was in a car accident and I think I need a lawyer” and let Marcus guide the conversation from there.
Voice only: Legal intake demands the nuance of a real conversation — tone, urgency, and the ability to ask clarifying questions in real time. This is exactly the kind of call where AI voice excels.
Conversation Guide
Scenarios to Try With Marcus
You don’t need to memorize anything. Just describe a situation and let Marcus do his job. Here are some approaches to try:
Auto Accident Victim
You were just in a car accident and need help.
- “I was in a car accident yesterday. The other driver ran a red light and hit me.”
- “I went to the ER and they said I have whiplash and a possible concussion.”
- “The other driver’s insurance company already called me. Should I talk to them?”
- “I’m missing work because of this. I can’t afford to not get paid.”
- “I took pictures at the scene and got a police report.”
Slip and Fall at a Business
You fell at a grocery store and were injured.
- “I slipped on a wet floor at a grocery store last week. There was no wet floor sign.”
- “I broke my wrist and had to get a cast. The medical bills are piling up.”
- “The store manager had me fill out an incident report.”
- “I’m not sure if I even have a case. Is this something you handle?”
- “A witness saw the whole thing and gave me their number.”
Calling About a Loved One
A family member was killed in an accident. Handle with extreme care.
- “My brother was killed in an accident last month. I don’t know what to do.”
- “A truck ran a stop sign and hit his car. He died at the hospital.”
- “He has two kids. His wife doesn’t know how she’s going to pay the bills.”
- “The trucking company’s insurance reached out and offered money. Is that normal?”
- Notice how Marcus adjusts his tone and handles this with appropriate gravity.
Testing the Boundaries
See how Marcus handles edge cases and out-of-scope requests.
- “I need a criminal defense attorney. Can you help me?” — Marcus will explain the firm only handles personal injury and offer to help find the right referral.
- “So do you think I have a good case? What do you think it’s worth?” — Marcus will explain he’s intake, not an attorney, and cannot give legal advice or case valuations.
- “This happened about three years ago.” — Watch how Marcus flags the statute of limitations concern and treats it as urgent.
- “The insurance company offered me ten thousand dollars to settle. Should I take it?” — Marcus will not advise on settlement offers but will stress the importance of speaking to an attorney before accepting anything.
Pro Tips for the Best Experience
- Be conversational. Marcus handles natural speech, not just keywords. Describe your situation the way you’d tell a friend.
- Express emotion. Many callers are upset, frustrated, or in pain. Marcus is trained to respond with empathy and adjust his approach accordingly.
- Test urgency levels. Try a routine fender-bender vs. a critical injury with an insurance company pressuring a settlement — notice how the response changes.
- Push back. Tell Marcus you don’t want to answer a question or that you’re not sure about something. He’ll adapt without losing the thread.
- Ask to speak with someone. Marcus can schedule a consultation or note that you’d like an attorney to call you back.